Privacy Policy

Family Inbox provides family email forwarding tools. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Who We Are

Family Inbox is operated from the United Kingdom. You can contact us at support@familyinbox.co.uk.

Information We Collect

We collect the information needed to provide the service, including:

• Your sign-in email address.
• Family member or recipient names and email addresses that you add.
• Family email addresses created in the service.
• Account plan information, such as Free or Pro status.
• Basic technical information, such as authentication events, server logs, and error logs.

Email Forwarding Data

Family Inbox forwards email sent to your family address to the recipients you choose. To operate the service, our systems process email routing information such as sender, recipient, destination recipients, timestamps, and technical delivery information.

We do not sell your family information. We only use email-related data to provide, protect, troubleshoot, and improve the service.

How We Use Your Information

• To create and manage your Family Inbox account.
• To send one-time sign-in codes.
• To route email to your selected recipients.
• To apply Free and Pro account limits.
• To prevent abuse, protect the service, and investigate technical issues.
• To respond to support requests.

Legal Basis

Where UK data protection law applies, we process personal information because it is necessary to provide the service you request, because we have legitimate interests in operating and protecting the service, and where required because we need to comply with legal obligations.

Service Providers

We use trusted infrastructure and service providers to run Family Inbox, including cloud hosting, authentication, database, email, security, and website hosting services. These providers process information only as needed to provide their services to us.

How Long We Keep Information

We keep account and forwarding configuration for as long as your account is active or as needed to provide the service. We may keep limited logs for security, debugging, abuse prevention, and legal compliance.

Your Choices and Rights

You can ask us to access, correct, export, or delete personal information associated with your account. To make a request, email support@familyinbox.co.uk.

Security

We use technical and organisational measures designed to protect your information, including passwordless sign-in and account-scoped access controls. No online service can be guaranteed to be completely secure.

Children

Family Inbox is intended for use by adults managing family administration. It is not intended for children to create accounts directly.

Changes to This Policy

We may update this Privacy Policy as the service develops. When we make material changes, we will update the date at the top of this page.